BPS Technology FAQs

Frequently Asked Questions

Q: Can a parent or guardian be invited to my student's Google Classroom?

A: Not exactly.  "Outside" (i.e., not '@belchertownps.org') email accounts cannot join a Google Classroom. The best you can do is list them as guardians.

Here are the details for this process:   https://support.google.com/edu/classroom/answer/7126518?hl=en

Q:  Why does my student get a blank screen when using My Math?

A:  Here are a few suggestions regarding students only seeing a blank screen:

  • We suggest when students are going to the site to use Google Chrome/Fire Fox/Safari.  Internet Explorer can be finicky sometimes with My Math.

  • Have students/parents check if their popup blocker is on and have them turn it off.

Regarding students not being able to see the assignments you assigned from the online assessment center, please see the attached document. This document will show students two ways to view any assessment they have been assigned.  One might focus on option 2 and see if this alleviates the issue.

Q: Kami edits are not being seen by teachers on submitted docs

A: An indicator of this issue is that the user was seeing that Kami was always in "Saving" mode.  It never said "Saved."  Normally up near the top it will indicate "Saving" for a second after you do a markup and then revert to saying "Saved" after a second.  These users Kami just always said "Saving" no matter what or how long we waited.   This was another indicator that Kami had an issue and was not actually saving.
A way we have found to correct it is to reset the users Browser to Default in the Chrome Settings Management Panel.
So if you are a teacher and a student is insisting they are marking up the Kami Docs and when they submit them you are not seeing the mark ups, this is the fix.  Either send them our way so we can help them, or you can now directly assist them.

Q: What do I do if a student marks up a Kami PDF and submits it to the teacher, but the teacher sees no changes.

A: The solution which seems to works is to reset the user's Chrome browser to default.  Here is how:
Go to the three dots in the upper right of Chrome, click on Settings, type into the Blue search bar "Reset."  Look for this:

          Reset settings

          Restore settings to their original defaults
Proceed to have the user restore settings of the browser to default.
Make sure you're using Chrome.

Educational Videos

Useful Information for Parents / Guardians and Students


Useful Information for Teachers and School Administrators